Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Most orders are processed within 1-2 business days and delivered within 5-7 business days.

Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Check our shipping page for details.

Can I track my order?
Yes, you'll receive a tracking number by email once your order has shipped.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

How do I start a return?
Contact us at divittisnenko5@gmail.com with your order number and reason for return, and we'll guide you through the process.

When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item.

Products

Are your products dishwasher safe?
Dishwasher safety varies by product. Please check the individual product page for care instructions.

Do you offer product warranties?
Yes, most of our products come with a manufacturer's warranty. Details are listed on each product page.

Contact

How can I reach you?
You can contact us at divittisnenko5@gmail.com or through our Contact page. We aim to respond within 24 hours.